Voicemail System Guides
- Voicemail Quick Reference
- Voicemail system quick start guide.
- Adjunct Faculty Voicemail Quick Reference
- Complete voicemail reference guide from Mitel.
- Mitel Voicemail Quick Reference Guide
- One page voicemail system diagram from Mitel.
- Mitel Voicemail User Guide
- Complete voicemail reference guide from Mitel.
Frequently Asked Questions:
How do I setup my mailbox for the first time?
How do I setup my mailbox if I share a phone?
How do I check messages?
What options do I have when playing messages?
How can I send a voicemail directly to a user?
How can I change my greeting?
How can I change my recorded name?
How can I change my password?
How can I create a conditional greeting?
Why does the voicemail system not accept my passcode?
How do I setup my mailbox for the first time?
ANSWER: Press the voicemail button to enter the system.
You will then be taken through a User Tutorial to set up a pass code, to record a greeting to callers, and to record your name:
User Tutorial
- The tutorial will prompt you to change your password. Your password must be between four and ten digits.
- Next, record a short greeting. Your greeting is the greeting callers hear when accessing your voice mailbox.
- Press the pound key (#) key when you have finished recording your greeting.
- Now, you will be prompted to record your name. This is how the voice mail system will identify your mailbox.
- Press the pound (#) key.
- Press X (9) to exit the system.
Return to Start
How do I setup my mailbox if I share a phone?
ANSWER: If you share a phone, dial 7000. Make sure you are calling from your extension. The central panel of your phone will list your extension next to a line appearance button. Make sure the button next to your extension number is lit. If not, press the button next to your extension number.
You will then be taken through a User Tutorial to set up a pass code, to record a greeting to callers, and to record your name:
User Tutorial
- The tutorial will prompt you to change your password. Your password must be between four and ten digits.
- Next, record a short greeting. Your greeting is the greeting callers hear when accessing your voice mailbox.
- Press the pound key (#) key when you have finished recording your greeting.
- Now, you will be prompted to record your name. This is how the voice mail system will identify your mailbox.
- Press the pound (#) key.
- Press X (9) to exit the system.
Return to Start
How do I check messages?
ANSWER: Follow these directions.
From Your Phone:
- A flashing voice mail button indicates you have a message.
- To access voice mail system directly, press the voice mail button.
- Enter your pass code when prompted. You will hear your personal name greeting followed by an auto-attendant greeting announcing the number of messages in your mailbox.
- Press "P" key to play messages.
- After playing your messages you may press 'P" to play the current message again.
- "M" to make a new message.
- "G" to give the message to another user.
- "K" to keep the message.
- "D" to discard messages.
- Press "X" to exit the system.
From Another Extension:
- Dial 7000.
- Enterthe * key followed by your 4-digit extension number.
- Enter your pass code when prompted. You will hear your personal name greeting followed by an auto-attendant greeting announcing the number of messages in your mailbox.
- Press "P" key to play messages.
- After playing your messages you may press 'P" to play the current message again.
- "M" to make a new message.
- "G" to give the message to another user.
- "K" to keep the message.
- "D" to discard messages.
- Press "X" to exit the system.
From an Off-Campus Phone Number:
- Dial1-815-825-9899.
- Enter your 4-digit extension when prompted.
- Enter your pass code when prompted.
- Press “P” key to play messages.
- After playing your messages you may press 'P" to play the current message again.
- "M" to make a new message.
- "G" to give the message to another user.
- "K" to keep the message.
- "D" to discard messages.
- Press "X" to exit the system.
Return to Start
What options do I have when playing messages?
ANSWER: Follow these directions.
- Press P (7 key) to play current message again.
- Press A (2 key) to answer the person who sent the message.
- Press G (4 key) to give the message to another mailbox or distribution list.
- Press K (5 key) to keep the message.
- Press D (3 key) to delete the message.
Return to Start
How can I send a voicemail directly to a user?
ANSWER: Follow these directions.
Press M (6 key) to make a Message.
- Enter the recipient’s extension number.
- Once the system confirms the user's name, enter additional extensions if needed.
- When you have finished addressing your message, Press the # key.
- Begin recording your message after the tone.
- You may press the * key to pause/or resume during recording.
- When you are finished recording the system will respond with "Recording Complete," and you will be offered the following menu selections:
- Press the R (7 key) to review your message.
- Press the D (3 key) to discard & re-record your message.
- Press the A (2 key) to append to your message.
- Press the M (6 key) to access Message Addressing Options:
- C- Confidential
- R- Return Receipt
- U- Urgent Delivery
- F- Future Delivery.
- Press X (9 key) to exit from Message Addressing Options.
- Press the X (9 key) to send the message and exit to the main menu.
Return to Start
How can I change my greeting?
ANSWER: Follow these directions.
- Access your voice mailbox.
- Press U (8) for user options.
- Press G (4) for greeting.
- Press R (7) to begin recording.
- Press the pound (#) key when finished recording.
- Press R (7) review your greeting before saving.
- Press D (3) to delete your greeting and record again.
- Press A (2) to append to your greeting.
- Press X (9) to save your greeting and exit.
Return to Start
How can I change my recorded name?
ANSWER: Follow these directions.
- Access your voice mailbox.
- Press U (8) for user options.
- Press N (6) for name.
- Press R (7) to begin recording.
- Press the pound (#) key when finished recording.
- Press X (9) to save your name and exit to the main menu.
Return to Start
How can I change my password?
ANSWER: Follow these directions.
- Access your voice mailbox.
- Press U (8) for user options.
- Press P (7) for password.
- Enter your new password (4-10 digits).
- Press the pound key (#).
- Press X (9) to exit to the main menu.
Return to Start
How can I create a conditional greeting?
ANSWER: Conditional Greeting: Three different greetings for Busy, Call Forward, and No Answer are added to your voice mail greeting.
- Access your voice mailbox.
- Press U (8 key) for user options.
- Press G (4 key) to record or change your Greeting.
- The voice mail system will tell you which greeting is currently enabled.
- Press C (2 key) to enable your conditional personal greeting.
Return to Start
Why does the voicemail system not accept my passcode?
ANSWER: The system may not be ready to accept your passcode if you enter the passcode before the automated system finishes it's greeting. Try hanging up and accesses voicemail again, this time wait until the greeting finishes to enter your passcode.
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