KishSOS Frequently Asked Questions
KishSOS Faculty/Staff Guides
Frequently Asked Questions:I have misplaced my KishSOS username, can you reset it? I forgot my password for KishSOS, can you reset it? One of my students forgot their email account password, can you reset it? Why am I having trouble viewing KishSOS using Internet Explorer 8? Why can’t I see Class Search results? Why can’t I see all of the user menu bars? Error Messages:Error message: Maximum number of cookie values has been reached Error message: Wrong number of arguments supplied to the subroutine I have misplaced my KishSOS username, can you reset it? ANSWER: To protect user privacy, IT does not have access to individual KishSOS accounts. If you follow these steps you can lookup your KishSOS password: Open your web browser, go to www.kishwaukeecollege.edu, and click on the black KishSOS banner.
On the next screen, click on continue to KishSOS.
On the next screen, click on Account Information.
On the next screen, click on What’s My Username?
On the next screen, enter your last name and social security number. Click submit.
On the next screen, your username will be displayed.
I forgot my password for KishSOS, can you reset it? ANSWER: To protect user privacy, IT does not have access to individual KishSOS passwords. If you follow these steps you can reset your KishSOS password: Open your web browser, go to www.kishwaukeecollege.edu, and click on the black KishSOS banner.
On the next screen, click on continue to KishSOS.
On the next screen, click on what’s my password?
On the next screen, click on reset my password.
On the next screen, enter your last name and social security number. Click submit.
On the next screen, click the drop down to select your email address. Click submit.
On the next screen, your password reset is confirmed. Click ok.
If you have access to Outlook, check for your temporary password in that program. If you do not have access to Outlook, use webmail. Go to www.kishwaukeecollege.edu, and click on Faculty Staff Support Links.
On the next screen, click webmail.
On the next screen, enter your email username and password.
On the next screen, open the email from “DONOTREPLY.”
On the next screen, copy the temporary password. Click on the link to KishSOS.
On the next screen, click on log in.
On the next screen, enter your KishSOS username. Paste the temporary password from the “DONOTREPLY” email.
On the next screen:
Your password is reset, welcome to the KishSOS main page.
One of my students forgot their email account password, can you reset it? ANSWER: IT has no way to verify a student’s identity. If they have forgotten their email account password and need to have it reset, they will need to contact the Admissions, Records, and Registration Department by phone or in person. Call 815.825.2086 extension 2740. Ask to have the student email account password reset. AR&R will verify their identity and reset their email password to their student ID number. Why am I having trouble viewing KishSOS using Internet Explorer 8? ANSWER: Datatel has not yet certified the use of IE 8 with WebAdvisor (KishSOS), and the error in their bug report corresponds with the errors reported by our users. Information Technology would recommend not upgrading IE beyond version 7. For those already using IE 8, KishSOS might work if you set your browser to “compatibility mode.” The Microsoft video link will provide the instructions needed to enable “compatibility mode” in Internet Explorer 8. http://www.microsoft.com/windows/internet-explorer/videos.aspx?mname=howto_compatibility If you have already installed IE 8, the compatibility mode doesn't work for you, and don’t wish to uninstall it, we would recommend downloading and installing Firefox, Opera or Safari. The IE 8 bug is currently under investigation at Datatel no estimated for a patch has been provided. Why can’t I see Class Search results? ANSWER: If you have the Google Toolbar installed, you will need to uninstall it. The default installation prevents Class Search results from populating when searching for classes in KishSOS. It may affect other display screens as well. Why can't I see all of the user menu bars? If a user can login, but can only see two bars of the User Menu: Log In Help and My Application, they will need to change the resolution size of their monitor.
800x600 resolution example, user can not see the entire User Menu Follow these steps to reset your monitor’s resolution.
Screen resolution 1024x768 shows the entire menu. Error Message: Maximum number of cookie values has been reached. ANSWER: Log out of WebAdvisor, then login again.
The Internet Explorer error is caused by opening then closing pages in WebAdvisor using the close window (red X) instead of CLOSE WINDOWS button. For example: if you opened an additional page (to check pay advices) The Close Windows button will close the page and not generate the error. Using the close window (red X) will close the page, but will also generate the maximum number of cookie values has been reached error. Error message: Wrong number of arguments supplied to the subroutine Error occurs when a user clicks on class roster or my class schedule in KishSOS. Due to a patch from Datatel which changed the number of arguments to a delivered subroutine. IT is currently preparing to deploy a fix very shortly. |
